Servicing:
  • Grocery and Gourmet Stores
  • Deli and Butcher Shops
  • Natural Food Stores
  • Gift and Florist Stores
  • Foodservice and Restaurants
  • Ethnic and Produce Markets
  • Gift Basket and Corporate Gifts
  • Spas and Health Clubs

FAQ Table of Contents

Ordering
Placing an Order Online
  1. Go to gourmet.kehe.com and log-in using your assigned customer number and password from your registration email.
  2. Shop by brand name, category or UPC number to find the items you need. See “Search Options” section below for additional information.
  3. Under the heading "Case QTY", type in the number of cases you would like to purchase, then click "Update."
  4. To review your cart or submit your order, click on the shopping cart icon in the top right.
  5. When you are ready to submit your order, fill out your credit card information and “Finalize Order” button. (Note: your order cannot be changed after it has been finalized)
  6. At time of payment, you will receive a confirmation email with your order summary.
  7. At time of shipment, you will receive a shipment confirmation email informing you that your order has been shipped, the freight method and your corresponding tracking number.
Search Options
  1. Shop by Category: Search by using a list of the categories (shop by category tab).
  2. Shop by Brand: Search by using a list of brands (shop by brand tab).
  3. Search: You can type in the UPC or KeHE item number instead of browsing categories or brands for the items you need.
Placing an order on the phone/FAX/catalog
  • Contact customer service at 1-800-541-8267 or FAX 1-888-896-9563 where we can place the order for you. If you have a catalog available, please have brand name/item name/quantity ready to give to customer service.
    • In-stock/Out of Stock/Backorders
      • After you've added items to your shopping cart, the "Available QTY" column lists the quantity currently in stock corresponding to the "Case QTY" you typed in to purchase. At this time we do not handle any backorders.
      Order Minimum
      • There are no order minimums but for any orders under $150 there will be a processing fee of $15 (in addition to freight costs). All products must be ordered in case quantities. We do not split cases.
      Temperature Sensitive Products
      • Depending on conditions, items that are temperature sensitive (ex: cheese, meat) will be shipped in cooler boxes.
      • All temperature sensitive items are flagged with Perishable on the website.
      • Temperature sensitive items only ship out on Mondays, Tuesdays or Wednesdays.
      • Cooler box charges will be added to your invoice.
      • Frozen breads are shipped by ground, no cooler boxes and can be re-frozen on arrival.
      TERMS OF SALE
      Payment Methods
      • We accept Discover, Visa, Master Card, and American Express. Your credit card will be charged at the time of shipment. We do not recommend debit cards with daily limits for web orders. For customers with approved Terms of Net 30 Days, your order will be released depending on your present balance and credit limit. A service charge of 1.5% is added to past due balances. A $75.00 fee will be charged for all returned checks.
      Sales Tax
      • There is no sales tax (with proof of proper tax exempt status at time of account set-up).
      Credit Card Security
      • To ensure the protection of your personal data, our checkout process is secure, meaning your data is transferred in an encrypted form to secure servers. Once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers.
      Invoice Copies
      • A packing slip or document will accompany your shipment. When your order is placed on line you will receive an order confirmation listing the details of your order. Invoices on web orders accompany the shipment. Otherwise invoices are emailed to arrive before the shipment.
      Shipping
      Shipping / Freight Policy
      • Effective September 28, 2012 we have new prepaid freight levels by state. Please consult the Prepaid Shipping Chart below to determine your "free freight" shipping level. Alaska and Hawaii customers are responsible for all freight charges. Truck orders requiring residential or other special services may be charged for these services regardless of prepaid threshold.
      Shipping Methods
      • Orders are shipped UPS Parcel and UPS Freight. Depending on service area and order minimum, customers in the Midwest can be delivered on a KeHE truck. All orders are shipped from Romeoville, IL.
      • StateThreshold StateThreshold StateThreshold StateThreshold
        AKN/AID1000 MT1000RI500
        AL500IL500 NC500 SC500
        AR500IN500 ND500SD500
        AZ1000KS500 NE500 TN500
        CA1000KY500 NH500TX1000
        CO1000LA1000 NJ500UT1000
        CT500MA500 NM1000VA500
        DC500 MD500 NV1000VT500
        DE500ME1000 NY500WA1000
        FL1000MI500 OH500 WI500
        GA500MN500 OK500 WV500
        HIN/AMO500 OR1000WY1000
        IA500MS500 PA500
      Shipping Schedule
      • Orders are shipped by date wanted. At once orders are released and processed in 24-48 hours. During summer months, orders can be delayed if perishable or heat sensitive items are ordered.
      UPS Policies
      • You can track your order on line after receiving your order shipment notification. Transit times can be estimated using the map above. UPS generally requires a signature at time of delivery and will make 3 delivery attempts. Please make sure you are signing for the correct number of cartons and that they are all in good condition. For LTL pallet shipments please note by signing the bill of lading you are accepting the shipment "as is" except for discrepancies clearly noted on the bill of lading. KeHE is released from any liability from shortages and damage if the discrepancies are not noted on the bill of lading. When unpacking your shipment, remember that we do often pack smaller items into one larger carton so be sure to check every repack box. UPS will deliver between normal business hours of 9-5, Monday - Friday. If you have special requirements, please advise customer service when placing the order.
      International Shipping
      • Sorry, but at this time we do not accept any orders outside of the United States.
      Website/Log-In
      Forgotten Customer Number or Password
      • Contact customer service at customerservice@kehe.com or 1-800-541-8267 (Mon-Fri 8:30am-6pm Eastern Time) to get your customer number and/or password sent to you.
      Website Errors
      • We attempt to be as accurate as possible. If you find any errors in product descriptions or are having trouble accessing the site please contact customer service at customerservice@kehe.com or 1-800-541-8267 (Mon-Fri 8:30am-6pm Eastern Time).
      Privacy Protection/Security
      Privacy Protection
      • We do not disclose, sell or rent any personally identifiable information about you to any third party.
      Credit Card Security
      • To ensure the protection of your personal data, our checkout process is secure. Your data is transferred in an encrypted form to secure servers. Once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers.
      Product Satisfaction/Guarantee
      Product Satisfaction
      • Not satisfied with the quality of a product? Please notify the manufacturer directly using the customer satisfaction contact information listed on the product label.
      Product Guarantee
      • KeHE guarantees that your product will arrive in good condition and have at least 30 days of shelf life per warehouse policy. To claim any shortages, damages, or short dated products call the Credit Department at 877-541-5038, fax at 888-613-5080, or email credits@kehe.com within 72 business hours of receipt. Please have your invoice in hand when calling or include with your email.
      Contact Information/Catalog Request
      Contact Us
New Customer
How to become a KeHE Solutions Customer
  • Click the "New Customer" button at login box and complete the form please.